Retail FAQs

Sales & Promotions

Are you running sales during the COVID-19 pandemic?


To ensure social distancing, we are not running select major promotions. See store for details.




How often do you get new/unique products?


We stock thousands of unique, name brand items daily and list hundreds of new items online per week.





Price Matching

Do you match prices?


Yes! Our Low Price Guarantee:

1. Beat their price by up to 20%; or, 2. Match their advertised sale price.

Click here to read our full Low Price Guarantee.




Do you price match your own sales or promotions?


Because of the dynamic nature of our promotions, if you purchase an item on a day other than the day of the sale, we would not retroactively match the sale price on that item or refund the difference of the discounted amount.





Furniture

Do you deliver furniture?


Unfortunately, we do not offer furniture delivery. However, the furniture delivery service, Bungii, is available in our area. Click here to learn more and download the Bungii app.




How long do I have to pick up furniture after it has been purchased?


You have three days to pick up your furniture after it has been purchased.

Furniture pickup is located at the loading dock on the South side of the building.




Additional furniture questions?


Call 816.350.6017





Payment Forms

What payment methods do you accept?


We accept all major credit cards, personal checks, and cash. We do not accept EBT (Electronic Benefit Transfer) Cards.




Do you offer contactless pay?


Yes. All registers now accept contacless pay, including Apple Pay, Samsung Pay, and Google Pay.





Return Policy

What is your return policy?


Returns require:

- Original receipt

- All original packaging and accessories

- The item in its original condition

Refund will be in same payment form as your purchase.

Exception: If form of payment was check, a return within 10 days of purchase will be

issued as a gift card - after 10 days, a refund will be issued on the coupon.

Click here to view our official Store Return Policy.





Tax Exempt

I'm a business, how do I make a purchase without sales tax?


If you have your exemption certificate (includes tax I.D. number), see a team member at Customer Service. They will make sure you get the proper forms to fill out. You won’t be able to purchase without sales tax until all forms are processed. Click here to print your Tax Exempt Form and fill out ahead of time.