Your Bid Sale Questions. Our Answers!

Getting Started

How do I get started?


Come to the New Customer Registration, with your I.D., Thursdays 1pm-7pm to register and receive your unique Buyer number.




Who is eligible?


Anyone over the age of 18.




Does it cost anything to bid?


No, it's absolutely free.




Where do I park for the Bid Sale?


Enter through the 2nd entrance of parking lot on Southern Rd. and park in the parking spots circled above. Enter the building through the ramp closest to Front St. Exit the Bid Sale near the Cash Office.




Can I bring my children to the Bid Sale?


No. Items on the bid floor can be dangerous and the warehouse environment may not suitable for children. We do not allow anyone on the bid floor under the age of 18.





Bidding

How do I bid?


Fill out the bid sheet we supply with your name and Bidder number, then list any lot number you want to bid on and the whole dollar amount you want to bid. You can bid until 8pm, but can only enter the Bid Sale until 7pm.




After I list everything I want to bid on, what do I do?


Bring your bid sheet to our keying staff members, who will enter your Bidder number, the lots you bid on and the amounts you bid. They will give you back your bid sheet and a printout of what was keyed. Once you have verified that all information is correct, sign the print out and give to the keying staff member. If you see an error, let the staff member know. There is a copy machine for customer use in the lobby if you want a copy of your bid sheet.




How do I find out if I've won?


Give us your email address when you register or anytime afterwards, and we will email you your winning bids. You can also call our phone line 816-350-6200, then follow the instructions to listen to your winning bids.




How and when do I pay for and pick up my winning items?


You must pay and pick up your items the next day, between the hours of 6:00am and 5:45pm. Come to the Bid Sale office and pull a number. We’ll call you to come and pay, then assign you to the first available door that works with your vehicle type.




Do you always accept the highest bid?


No, we reserve the right to hold an item if we feel the highest bid is too low.




If you hold a bid lot, can you find out what it takes to buy it?


Absolutely. Ask a team member in the Cash Office and they can let you know. First come, first serve.




What happens if I win some bids but fail to pay or pick up my winning bids?


You can lose your bidding privileges.




How do I find out how much bid lots sold for?


All accepted bids are listed by bid lot on Friday mornings. View winning bids here.





Payment

What forms of payment can I use?


We accept MasterCard, Visa, Discover, personal checks, and cash.




Are there minimum bids?


We have a $5 minimum bid on every lot. Occasionally, we will post a minimum bid on certain items.




Do you offer contacless pay?


Yes. We now accept contacless pay, including Apple Pay, Samsung Pay, and Google Pay.





Returns

Can I return an item if it doesn't work?


No. Our policy is “as is, where is”. Bid accordingly.





Tax Exempt

I'm a business, how do I make a purchase without sales tax?


If you have your exemption certificate (includes tax I.D. number), let the registration staff know when you sign up. They will make sure you get the proper forms to fill out and return to be approved by our accounting staff. You won’t be able to purchase without sales tax until all forms are submitted and approval is given. After all required forms are submitted, it can take up to a week to be approved. Click here to print your Tax Exempt Form and fill out ahead of time.





Pickup & Loadout

Is there a wait time during pickup and loadout?


Loadout times vary depending on how many lots you are picking up, what type of loadout parking spot you need, and how many customers are picking up at that time.




What if I can't pick up my winnings during regular loadout hours?


If you can’t pick up your winnings on the Friday following the Bid Sale you won your item(s), you must call (816) 350-6202 and make arrangements for pickup. Arrarngements must be made by end of day that Friday. Otherwise, you will lose your lot(s), and can be banned from the Bid Sale.




Where do I park for pickup?






Retail Hours >>

9am - 10am: For high risk customers only

10am - 8pm: Every day

816-350-6101

13900 E 35th St S Independence, MO 64055

Retail Store Contact

Bid Sale Hours >>

Thursday: 1pm - 8pm (enter up to 7pm)

816-350-6202

5414 E Front St

Kansas City, MO 64120

Bid Sale Contact

eBay Pickup >>

Monday: Closed

Tuesday: 8am - 6pm

Wednesday - Friday: 8am - 4pm

Saturday: 8am - 12pm

Sunday: Closed

816-350-6286

Online Sales Contact

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