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eBay FAQ

  • How do I get started?
    Come to the New Customer Registration, with your I.D., Thursdays 2:30pm-7:30pm to register and receive your unique Buyer number.
  • Who is eligible?
    Anyone over the age of 18.
  • Does it cost anything to bid?
    No, it's absolutely free.
  • Can I bring my children to the Bid Sale?
    No. Items on the bid floor can be dangerous and the warehouse environment may not suitable for children. We do not allow anyone on the bid floor under the age of 18.
  • Where do I park for the Bid Sale?
    Parking available at southwest side of parking lot and southwest side of the building along Weatherford Rd. Bid Sale address: 3237 Weatherford Rd. Independence, MO 64055
  • Can I bid online?
    No. Due to our product diversity, you must be present to inspect what is being bid on.
  • Can I preview items beforehand?
    Preview photos are posted on our Facebook Page and website, typically by 6pm the day before the upcoming Bid Sale.
  • How do I bid?
    Fill out the bid sheet we supply with your name and Bidder number, then list any lot number you want to bid on and the whole dollar amount you want to bid. You can bid until 8pm, but can only enter the Bid Sale until 7:30pm.
  • After I list everything I want to bid on, what do I do?
    Bring your bid sheet to our keying staff members, who will enter your Bidder number, the lots you bid on and the amounts you bid. They will give you back your bid sheet and a printout of what was keyed. Once you have verified that all information is correct, sign the print out and give to the keying staff member. If you see an error, let the staff member know. There is a copy machine for customer use in the lobby if you want a copy of your bid sheet.
  • How do I find out if I've won?
    Give us your email address when you register or anytime afterwards, and we will email you your winning bids. You can also call our phone line 816-350-6200, then follow the instructions to listen to your winning bids.
  • How and when do I pay for and pick up my winning items?
    You must pay and pick up your items the next day, between the hours of 6:00am and 5:45pm. Come to the Bid Sale office and pull a number. We’ll call you to come and pay, then assign you to the first available door that works with your vehicle type.
  • Do you always accept the highest bid?
    No, we reserve the right to hold an item if we feel the highest bid is too low.
  • If you hold a bid lot, can you find out what it takes to buy it?
    Absolutely. Ask a team member in the Cash Office and they can let you know. First come, first serve.
  • What happens if I win some bids but fail to pay or pick up my winning bids?
    You can lose your bidding privileges.
  • How do I find out how much bid lots sold for?
    All accepted bids are listed by bid lot on Friday mornings. View winning bids here.
  • What forms of payment can I use?
    We accept MasterCard, Visa, Discover, personal checks, and cash.
  • Are there minimum bids?
    We have a $10 minimum bid on every lot. Occasionally, we will post a minimum bid on certain items.
  • Do you offer contacless pay?
    Yes. We now accept contacless pay, including Apple Pay, Samsung Pay, and Google Pay.
  • Can I return an item if it doesn't work?
    No. Our policy is “as is, where is”. Bid accordingly.
  • I'm a business, how do I make a purchase without sales tax?
    If you have your exemption certificate (includes tax I.D. number), let the registration staff know when you sign up. They will make sure you get the proper forms to fill out and return to be approved by our accounting staff. You won’t be able to purchase without sales tax until all forms are submitted and approval is given. After all required forms are submitted, it can take up to a week to be approved. Learn more here: OR Download and print the Tax Exempt Form and fill out ahead of time.
  • Where do I park for pickup?
  • Is there a wait time during pickup and loadout?
    Loadout times vary depending on how many lots you are picking up, what type of vehicle you are driving, and how many other customers are picking up at that time.
  • What if I can't pick up my winnings during regular loadout hours?
    If you can’t pick up your winnings on the Friday following the Bid Sale you won your item(s), you must call 816-350-6200 by 5:45pm Friday. Not picking up winning items on Friday may result in losing your lot(s), and/or being banned from the Bid Sale.
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