Online Retail FAQs

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This FAQ page is for our Online Retail Store.

If you have questions about an item you purchased through our eBay store,

please visit our eBay FAQ.

Item Pickup

When will my order be ready?


Your item will be ready the following business day, after your order, at 9am. (Example: If you ordered on Monday, your item will be ready for pickup on Tuesday at 9am.)




Do you offer delivery?


We do not offer delivery. Pickup only.




What do I need when I pick up my item?


Please bring your order confirmation email, this can be printed or pulled up on your phone.




How long do I have to pick up my item?


You have 3 business days to pick up your item. If not, the item is placed back into Cargo Largo’s inventory and you will be automatically issued a refund.




Do I have to be personally present to pick up my item?


No, someone can pick up the item for you. But, they must bring the order confirmation email.




Where do I go to pick up my item?


Come to the loading dock, located on the South side of the retail store. Address: 13900 E 35th St S, Independence, MO 64055.





Product

How often is more product added to the website?


Various days and times throughout the week. Every week is different, much like the dynamic of the retail store.




Furniture is on sale in-store today, do I get the same discount on my online order?


No, unless specified on cargolargo.com.




Can I see the product before placing my order?


If you are inside the retail store, and would like to see a piece before purchasing, you may ask a Furniture associate to take you to the designated area to see the items.




How can I purchase an item that I saw in your backroom?


If an item is available for sale, you can find it online at cargolargo.com/shop.




I have a question about a specific item listed online.


For questions about available items in our online store, please email support@cargolargo.com and they'll be happy to assist you.




Can you price match online items?


We offer a low price guarantee and will beat a competitor’s price by 20%. You can read our entire low price guarantee here.





Returns

How long do I have to return the product?


You have 30 days, please view our online purchase return policy for all the details.




How do I return an item I purchased online?


After confirming you meet our return requirements, bring your item to the loading dock. Then, come to the Customer Service counter with your receipt. Online order refunds are processed through electronic payments or store credit only.




If I’ve changed my mind and haven’t picked up my item, can I cancel my order?


You can email support@cargolargo.com with your order# and request to cancel. Otherwise, you can bring your confirmation email to the Customer Service counter, and they will process it as a return.





Retail Hours >>

8am - 9am: For high risk customers only

9am - 9pm: Every day

816-350-6101

13900 E 35th St S Independence, MO 64055

Retail Store Contact

Bid Sale Hours >>

Thursday: 1pm - 8pm (enter up to 7pm)

816-350-6202

5414 E Front St

Kansas City, MO 64120

Bid Sale Contact

eBay Pickup >>

Monday: Closed

Tuesday: 8am - 6pm

Wednesday - Friday: 8am - 4pm

Saturday: 8am - 12pm

Sunday: Closed

816-350-6286

Online Sales Contact

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